Customer Services.

Customer Support:

As an customer you are very important to us, so we will always do our very best to help you, so please mail ot phone us.
By mail:
By telephone. +45 20867648 (Central European time from 09:00 to 18:00)


If you wish to return your purchase then please send a mail and  we will do our best for you.
Returns are should be sent to:
HiQ Audio ApS
Rolighedsvej 6
9900 Frederikshavn DENMARK
Important: Please be sure to contact us before you dispatch your returned item.

Freight Costs:

We try to keep out freight costs as low as possible and most of our packages are sent by PostNord. Small packages are sent by registered mail and upon checkout there is a choice of the type of freight and if Track & Trace is to be included.

Where do we ship to?

We ship to any location in the world with very few exceptions, which is decided by international shipping guidelines. If you are not sure then please mail us


Payment is via STRIPE or PayPal. Both services are extremely secure and we do not receive any information regarding you or your credit card.

Payment is first withdrawn from your card when we have completed your order.

Your Personal data:

We do not pass on any of your data, name, address, telephone numbers, email etc. to any other companies or persons under any circumstances. Please see our  privacy details page for a complete description

Neither do we spam you with mails. You are welcome to sign up for our newsletter which we will send out no more than once every 14 days. You can always unsubscribe from our newsletter.


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